Thank you for purchasing a KITCHEN HAVEN LLC product! We want you to be satisfied with your purchase. If for any reason you are not satisfied, we offer the following refund and return policy.
1. Refund Policy
Refund Period: You have 7 days from the date you received your item to request a refund.
Refund Requirements: Returns must be unused, in their original packaging, and include all accessories, manuals, and other accessories. You will also need proof of purchase, such as your receipt or order confirmation email.
2. Return Process
Return Request: If you would like to return an item, please contact chenxiaoqi@kitchenhaven.sbs within 7 days of receiving the item and provide your order number and reason for return.
Obtaining a Return Authorization: Our customer service team will provide a Return Merchandise Authorization (RMA) number and instructions for your return request. Returning Items: Package the product and include the RMA number. Return to the designated address: 3902 OLD FM 440 RD APT D
KILLEEN TX 76549-3293
Product Inspection: Once we receive the returned item, we will inspect it to confirm its eligibility for a refund.
3. Refund Processing
Refunds will be processed after we confirm the return is eligible. Refunds will be issued to the original payment method and may take 5-10 business days to process.
If you do not receive a response during your refund request, please confirm that you have provided accurate information as instructed above.
4. Exceptions
Refunds will not be issued in the following circumstances:
Requesting a refund after the product has been used or damaged.
Requesting a refund after more than 7 days.
5. Shipping Costs
Refunds do not include the original shipping costs unless the return is due to our error (e.g., incorrect item shipped or defective product).
6. Contact Information
If you have any questions about our refund and return policies, please contact us:
Email: chenxiaoqi@kitchenhaven.sbs
Phone: 762-402-9917
Thank you for choosing KITCHEN HAVEN LLC. We are committed to your satisfaction and look forward to providing you with quality products and services!